Terms and Conditions
ORDER ACCEPTANCE; PAYMENT: SoClean Inc. will only accept orders made through this or a pre-approved affiliate providers website. Terms of payment shall be determined in SoClean Inc.’s discretion and as otherwise agreed to in writing by SoClean Inc. Your receipt of an electronic or other form of order confirmation does not signify SoClean Inc. acceptance of your order, nor does it constitute confirmation of the order or SoClean Inc. offer to sell. SoClean Inc. reserves the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. Where payment is made by credit/debit card, such payment is subject to the approval of the financial institution issuing the credit/debit card, and SoClean Inc. shall not be liable in any way if such financial institution refuses to accept or honor the credit/debit card for any reason. SoClean Inc. may require, at SoClean Inc. option, that any order placed over a certain dollar amount receive SoClean Inc. pre-approval. SoClean Inc. may also require additional verification or information before accepting any order. An order is deemed accepted upon SoClean Inc. shipment of the products ordered, and SoClean Inc. will charge your credit/debit card upon such shipment.
FILTER KIT PURCHASES: Please purchase your Cartridge Filter Kits from SoClean® only. Authentic Cartridge Filter Kits can be purchased from SoClean via multiple online marketplaces, such as Amazon® and eBay® in addition to SoClean.com, however please confirm that the seller of your Cartridge Filter Kit is SoClean, and not any other seller, to ensure the authenticity of your Cartridge Filter Kit. SoClean has discovered counterfeit Cartridge Filter Kits being sold, particularly on Amazon® and eBay®, with check valves and filters, that leak and can cause damage to your SoClean machine or to your property due to water leakage from the counterfeit check valves. Please contact SoClean immediately if you have had any issues with your Cartridge Filter Kit. Amazon® is a registered trademark owned by Amazon Technologies, Inc. eBay® is a registered trademark owned by eBay, Inc. SoClean® is a registered trademark owned by SoClean, Inc.
BREAD FINANCING: We have partnered with Bread to provide simple and affordable financing so it is easier than ever to enjoy SoClean. Pay for your order over 6 or 12 months at 0% APR or over 24 months at competitive interest rates.* Checking your rate will not affect your credit score. There is no obligation to purchase when you prequalify for financing. *Subject to credit approval. The term is for a loan to finance a purchase. Rates range from 0% APR to 29.99% resulting in, for example, 12 equal monthly payments of $83.33 per $1,000 borrowed at 0% APR. Bread loans are made by cross River Bank, Member FDIC. The Financing price is based on the MSRP. If you select Financing, your purchase cannot be combined with any promotional discounts. Promotional discounts can only be used for One-Time Payments. To learn more about Bread please visit: https://www.getbread.com/for-consumers/
ORDER CANCELLATION: Once an order has been placed, it may be cancelled, however if the product has been shipped at the time of cancellation, any shipping and handling fees incurred will be your responsibility. However, you may refuse delivery of your order upon receipt or return your order in accordance with our Return Policy. Any rerouting fees incurred at the time of refusing any product will be deducted from the refund.
SHIPPING AND HANDLING; SALES AND OTHER TAXES: Unless otherwise noted, shipping and handling fees will be charged separately. Sales and similar taxes shall be charged to you by SoClean Inc., as required by law.
REFUNDS: Certain sales of products on this website may be eligible for full or partial refunds. For more information, please refer to our Return Policy.
30 DAY RISK FREE TRIAL; MONEY-BACK GUARANTEE: The SoClean 2 and SoClean 2 Go units carry a 30 Day Risk Free Trial. If you are not completely satisfied with your purchase, you must contact SoClean Inc. at (866) 501-3705 (Monday-Friday, 8:30 am – 5 pm EST) to obtain a return authorization (RMA) number within 30 days of the purchase date. Once an RMA number has been assigned to you, you are then responsible to ship the product back to SoClean Inc. at 1 Vose Farm Rd, Unit 250, Peterborough, NH 03458. Once the product has been received back at SoClean Inc., a credit will be issued. No shipping charges will be refunded to you. Please note that SoClean Inc. will not issue refunds for orders that are returned without an RMA or are returned after the guaranteed time frame has expired. Please keep all receipts and delivery notices on file. For refunds, please allow up to two billing cycles for the credit to appear on your credit card statement.
PRODUCT AVAILABILITY: Although availability may be indicated on this website, SoClean Inc. cannot guarantee product availability and products may not be available for immediate delivery. SoClean Inc. reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products, or to cancel any order. If there is any revision, discontinuance or cessation, SoClean Inc. may, at its discretion, ship products which have substantially similar functionality and specifications to the products ordered, or cancel your order and refund any prior payment that you have made for such products.
INACCURACIES; TYPOGRAPHICAL ERRORS: SoClean Inc. attempts to be accurate. However, SoClean Inc. does not warrant that product descriptions or other content of this website are accurate, complete, reliable, current, or error-free. If a product offered by SoClean Inc. is not as described, your sole remedy is to return it in accordance with our Return Policy. In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from SoClean Inc. suppliers, SoClean Inc. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price whether or not the order has been confirmed and your credit/debit card has been charged. If your credit/debit card has already been charged for the transaction and your order is cancelled, SoClean Inc. shall issue a credit to your credit/debit card account for the amount of the charge.
TITLE AND RISK OF LOSS: Title to any ordered products will pass to you upon shipment of such products, except that title to any software included with the products will remain with SoClean Inc.
PROPRIETARY INTERESTS: You have no rights in or relating to this website or any content, data, software, features or services provided on it (collectively, “SoClean Inc. Site Content”). Except as provided below with respect to SoClean Inc. Software or as SoClean Inc. otherwise expressly provides on this website, you may not use, copy, distribute, create derivative works based upon or publicly perform or display any SoClean Inc. Site Content.
SITE AVAILABILITY AND SECURITY: At any time and from time to time, all or any portion of this website may not be available or may not function properly. This website may have and may cause technological problems for any reason, including viruses and other malicious or damaging computer programs. SoClean Inc. disclaims liability for any interception of data or communications. SoClean Inc. does not guarantee the security of this website. SoClean Inc. is not liable for any damage or injury caused by the performance or failure of performance of all or any portion of this website or for any defects, delays or errors in or resulting from your use of this website.
ELECTRONIC COMMUNICATIONS: When you visit this website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically unless you opt out from receiving such communications. We will communicate with you by email or by posting notices to this website. You agree that all agreements, notices, disclosures, or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
INTERNATIONAL USERS: We control this website from our offices within the United States. We make no representation that the content on this website is appropriate or that access to such content is lawful in all jurisdictions. Those who access this website from outside of the United States are responsible for compliance with applicable laws in jurisdictions from which this site is accessed. By visiting this website, you acknowledge and agree that we may use any data collected in the course of our relationship for the purposes identified in this policy or in our other communications with you, including the transmission of information outside your resident jurisdiction. In addition, such data may be stored on servers located in the United States. By providing us with your data, you consent to the transfer of such data and storage of such data within the United States, and you waive any rights to control or maintain the integrity of such data afforded by national laws or international treaties. You agree not to provide data at this website or take any other action which is prohibited or restricted by laws of jurisdictions outside of the United States to which you are subject. Product and shipping prices may vary for international customers. Please visit our list of authorized resellers on our website.
AFFILIATED AND THIRD PARTY SITES: SoClean Inc. has no obligations or liabilities relating to any third party websites or materials. If you access any third party website through this website or otherwise, you do so at your own risk, even if you use a hyperlink that SoClean Inc. supplies or otherwise learn of the website from SoClean Inc. or through this website. SoClean Inc. works with a number of partners and affiliates to whose Internet sites this website may hyperlink. Hyperlinks to or from this website are for the user’s convenience only. SoClean Inc. inclusion of hyperlinks to an Internet site or providing information or recommendations relating to an Internet site does not, and should not be construed to mean that SoClean Inc. endorses or sponsors or is affiliated with that Internet site. SoClean Inc. makes no guarantees about the accuracy, currency, content, or quality of the information provided by third party Internet sites, including any partner or affiliate Internet sites, and SoClean Inc. assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those Internet sites. Similarly, from time to time in connection with your use of this website, you may have access to content or materials that are owned or supplied by third parties. You acknowledge and agree that SoClean Inc. makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content or materials.
CAUTIONARY LANGUAGE REGARDING FORWARD-LOOKING STATEMENTS: This website may contain estimates, projections or other statements that are forward-looking in nature (“Forward-Looking Statements”). Any Forward-Looking Statements are inherently speculative and subject to numerous risks and uncertainties. Actual results and performance may be significantly different from historical experience and present expectations or projections. SoClean Inc. undertakes no obligation to publicly update or revise any Forward-Looking Statements.
DISCLAIMER AND LIMITATION OF LIABILITY: SoClean Inc. MAKES NO GUARANTEE, REPRESENTATION, OR WARRANTY ABOUT THE COMPLETENESS, CORRECTNESS, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED HEREIN. THIS WEBSITE, INCLUDING ALL INFORMATION CONTAINED HEREIN, AND ALL SERVICES, PRODUCTS (INCLUDING SOFTWARE) AND MATERIALS CONTAINED HEREIN OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OR FOR PURCHASE OR RENT AT THIS WEBSITE, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY GUARANTEE, REPRESENTATION OR WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, EXCEPT TO THE EXTENT OF ANY WRITTEN WARRANTY THAT SoClean Inc. PROVIDES TO YOU WITH RESPECT TO ANY PRODUCT OR SERVICE THAT YOU PURCHASE OR RENT AT THIS WEBSITE. EXCEPT WITH RESPECT TO SUCH WRITTEN WARRANTIES, SoClean Inc. HEREBY DISCLAIMS, TO THE FULLEST EXTENT ALLOWED UNDER APPLICABLE LAW, ALL GUARANTEES, REPRESENTATIONS AND WARRANTIES, EXPRESSED OR IMPLIED, REGARDING THIS WEBSITE AND ITS CONTENTS, OPERATION AND SECURITY AND THE INFORMATION, SERVICES, PRODUCTS (INCLUDING SOFTWARE) AND MATERIALS PROVIDED HEREIN OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OR FOR PURCHASE OR RENT AT THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE DURATION OF ANY IMPLIED WARRANTY THAT IS NOT EFFECTIVELY DISCLAIMED WILL BE LIMITED TO NINETY (90) DAYS. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SoClean Inc. DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OR FOR PURCHASE OR RENT AT THIS SITE; THE SERVER ON WHICH THIS WEBSITE IS LOCATED; OR EMAIL SENT FROM SoClean Inc. ARE FREE, OR WILL BE FREE, OF VIRUSES OR OTHER HARMFUL COMPONENTS.
IF FOR ANY REASON YOU DO RECEIVE ANY WARRANTY FROM SoClean Inc. REGARDING ANY PRODUCT THAT YOU PURCHASE OR RENT AT THIS WEBSITE, YOU SHALL PROMPTLY REPORT ANY BREACH OF THAT WARRANTY TO SoClean Inc. IF YOU REPORT THE BREACH DURING THE APPLICABLE WARRANTY PERIOD AND SoClean Inc. CONFIRMS THAT BREACH, SoClean Inc. WILL, AT ITS OPTION, EITHER REPAIR THE PRODUCT, REPLACE IT, OR ALLOW YOU TO RETURN IT FOR A FULL REFUND. YOU WILL PAY TO SHIP ANY PRODUCT TO SoClean Inc. IN CONNECTION WITH ANY BREACH OF WARRANTY CLAIM AND SoClean Inc. WILL PAY TO SHIP SUCH PRODUCT BACK TO YOU. THE REMEDIES IN THIS PARAGRAPH ARE SoClean Inc. ONLY LIABILITY OR OBLIGATION, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY BREACH OF WARRANTY RELATING TO ANY PRODUCT THAT YOU PURCHASE OR RENT AT THIS WEBSITE.
YOU ARE SOLELY RESPONSIBLE FOR ALL DAMAGE AND LIABILITY ARISING OUT OF THE USE OF THE PRODUCTS AND SERVICES PURCHASED OR RENTED AT THIS WEBSITE, EXCEPT DAMAGE AND LIABILITY RESULTING FROM SoClean Inc. NEGLIGENCE OR A DEFECT IN THE ITEM. SoClean Inc. SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO YOU IN CONNECTION WITH ANY CLAIM THAT RELATES TO ANY PRODUCTS OR SERVICES THAT YOU PURCHASE OR RENT AT THIS WEBSITE SHALL NOT IN ANY EVENT EXCEED THE TOTAL PRICE OF OR RENTAL AMOUNTS PAID FOR, AS APPLICABLE, THE PRODUCTS OR SERVICES ORDERED BY YOU THAT ARE THE SUBJECT OF THE CLAIM.
IN NO EVENT (EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW) SHALL SoClean Inc. OR ITS AFFILIATES, SUPPLIERS OR VENDORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE OR ANY OTHER DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR FOR ANY GOODS OR SERVICES OBTAINED ON THIS WEBSITE, EVEN IF SUCH ENTITY HAS BEEN ADVISED OR OTHERWISE KNOWS OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
SWEEPSTAKES AND CONTESTS: No Purchase Necessary
1. How to Enter: To enter, perform the action required as specified in the applicable SoClean Inc sweepstakes announcement. Unless otherwise stated, the limit is one entry per participating business, per person, per household, and per e-mail address. The Sweepstake shall run through the end date specified in the applicable announcement.
2. Winner Selection: Winner(s) will be selected as detailed in the applicable sweepstakes announcement. Unless otherwise specified in the applicable announcement, winner(s) will be chosen in a random drawing from among all eligible entries received. The drawing will be conducted by SoClean Inc, whose decision will be final. Odds of winning depend on the number of eligible entries received. The winner(s) will be notified by e-mail or through the online platform used to announce the contest (e.g. Facebook, Twitter, etc.). Prize(s) will be shipped to the winner(s) within two (2) weeks of notification of win. By entering you agree to receive communications from SoClean Inc.
3. Prizes: Winner(s) will receive the prize(s) specified in the sweepstakes announcement or a substitute prize of equal or greater value. ALL EXPENSES, TAXES, AND COSTS ASSOCIATED WITH ACCEPTANCE AND USE OF THE PRIZE NOT SET FORTH IN THESE RULES ARE THE SOLE OBLIGATION OF THE WINNER.
4. Eligibility: Sweepstakes are open to the general public, ages 18 years and older. Winner must be a legal resident of the United States or its territories. Employees of SoClean Inc and its subsidiaries, affiliates and advertising and promotion agencies, and the family members and/or those living in the same household of any such employees are not eligible.
5. General Conditions: This contest shall be controlled by the laws of the State of Massachusetts, and all applicable federal and state laws shall apply. The winners may be required to sign and return an Affidavit of Eligibility, a Liability Release, and, where legal, a Publicity Release, within ten (10) days of first attempted notification. If winner fails to return such documentation in a timely manner, the prize will be forfeited, and an alternate winner will be selected. Return of any prize or prize notification or failure to acknowledge SoClean Inc’s award notification within seventy-two (72) hours of such notification is made may result in disqualification and selection of an alternate winner. By entering, participants (a) agree to be bound by the official rules and the decisions of SoClean Inc which are final and binding in all respects; (b) agree to release SoClean Inc and its employees and agents from any and all liability, loss, damage, or injury resulting from participating in this promotion or awarding, receipt, possession use, and/or misuse of any prize awarded herein and acknowledge that SoClean Inc and its employees have neither made nor are in any manner responsible or liable for any warranty, representation, or guarantee, express or implied , in facto or in law, relative to any prize including, but not limited to, its quality, mechanical condition, or fitness for a particular purpose; and (c) consent to use of his/her name, photograph and/or likeness for advertising and promotional purposes in connection with this promotion without additional compensation, unless prohibited by law. SoClean Inc assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any entry. SoClean Inc is not responsible for any problems or technical malfunction of telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail entry to be received by SoClean Inc on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer related to or resulting from participation, or downloading of any materials, in this contest. CAUTION: ANY ATTEMPT BY A CONTESTANT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH ATTEMPT BE MADE, SOCLEAN INC RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH CONTESTANT TO THE FULLEST EXTENT PERMITTED BY LAW AND TO RECOVER ALL COSTS INCURRED. SoClean Inc reserves the right to cancel the contest if it becomes technically corrupted and award prize entries received up until corruption and cancellation.