Soclean 2 Support
Do you need help setting up your SoClean 2? Our Customer Care team can help you out! Call us Monday through Friday: 8:30am - 7pm est. at (800) 916.4577. You can also send an email to firstname.lastname@example.org.
The SoClean 2 is the fast, easy way to clean your sleep equipment. The SoClean 2 uses Activated Oxygen (ozone) in order to maintain your sleep equipment daily with no disassembly and no water.
The SoClean generates and pumps activated oxygen through your reservoir, hose, and mask. This activated oxygen eradicates any bacteria and germs it comes in contact with.
Activated oxygen is used extensively in Europe as a sanitizer. In the US, activated oxygen is used in many municipal water purifacation operations. It’s also used to treat produce and grain, to discourage mold growth. Homes subject to smoke damage often make use of activated oxygen to remove hard to eliminate odors. The hotel industry and hospitals also use it to sanitize on a whole-room scale.
No. The activated oxygen generated by the SoClean is kept within the closed loop of your CPAP equipment and the secure chamber of the SoClean device. Any released during the sanitizing process passes through an output filter that reverts it back into the oxygen we breathe.
The SoClean chamber measures 5.5 L x 5.5 W x 7.25 H , which allows for nearly every mask style, from nasal pillow to full-face. In the rare event that your mask does not fit inside the SoClean chamber, SoClean Inc. offers a 30 day money-back satisfaction guarantee.
We recommend that you set the SoClean to run anywhere from five to twelve minutes — twelve minutes being the maximum amount of time the SoClean will run. However, it is important to leave your mask inside the chamber for at least two hours following the machine operation, as this is part of the sanitizing process.
A strong scent can occur if your equipment has not been treated with the Neutralizing Pre-Wash included with your system. It can also be a sign that the duration of your treatment is too long. Try lowering the duration of your treatment. If you still feel that the scent is too much, you can opt to run the treatment every other day.
Yes. Please call us at (888) 277-2499.
If you are not satisfied with your purchase, please contact customer service at (866) 501-3705. A representative will be available to assist you Monday through Friday, 8:30am–7pm EST.
The SoClean 2 is easy to use. Once you make the one-time connection to your equipment, all you need to do is place your sleep equipment into the SoClean 2 Chamber, close the Lid and let the SoClean 2 do the rest. *Prior to first using your SoClean 2, we recommended using the pre-wash to clean your equipment of any facial oils or organic materials. If you would like additional information about setting up your SoClean, please contact customer care at 866-501-3705.
Activated oxygen is formed when a third atom of oxygen (O) is added to the molecular oxygen we breathe (O2) forming a new molecule (O3). This new molecule of activated oxygen (also known as ozone) has the amazing ability to destroy organisms such as bacteria and viruses through oxidation. While activated oxygen is very powerful, it also has a very short life cycle. After it’s generated, it reverts back into the oxygen we breathe in about 2 hours.
While some might mistakenly refer to ozone as smog, the two are distinctly different. Unlike pure ozone, smog contains a mixture of various toxic hydrocarbons that have no beneficial characteristics.
Prior to the first use of your SoClean, wash your mask, hose, and reservoir using the Neutralizing Pre-Wash. This is done only before your first use, or when you introduce new equipment to you CPAP system. Use about 1/4 of the included 1 oz bottle of pre-wash with water, in the same way you would use dish soap, to clean your equipment. A quarter of the bottle is approximately two capfuls.
Yes. If you have a heated hose powered by your PAP machine (such a heated hose on the ResMed S9, Philips Respironics System One 60 Series, Fisher & Paykel 600 series or Fisher & Paykel Icon) you will need a special adapter. If your heated hose is externally powered, you do not need any adapter.
Press and hold the MANUAL button and the HOURGLASS button at the same time, for three seconds. A smiley face will appear when the reset is successful.
Generally speaking, the materials used in CPAP components and accessories (such as polycarbonate and acrylic) are compatible with ozone. However, activated oxygen will oxidize some materials like nylon and latex, causing deterioration. Nylon and latex are not usually present in CPAP equipment. If you have any doubt, please check with the manufacturer of your equipment.
The SoClean is not covered by insurance, however, you can use your HSA or FSA account. The eligible product list number is: #9274
Yes. You will need to use the SoClean "Hose and Mask Adapter". This will work with both heated and non-heated hoses. Please contact SoClean and we will be happy to help you get one.
Need a little extra help?
We are here for you! Call us at 800-916-4577 or use the contact button to send us an email.