SoClean 3+ Frequently Asked Questions
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No - the SoClean 3+ is an over-the-counter device and does not require a prescription.
Yes, the SoClean 3+ does have a 30-day money-back guarantee. Full details are available in our standard Terms and Conditions.
SoClean 3+ is FSA/HSA-eligible, but is not covered by health insurance or Medicare at this time.
No, SoClean 3+ filters will NOT work in the previous model SoClean 3. The filters are electronically coded to only work with the SoClean 3+. Likewise, SoClean 3 filters will not work in the SoClean 3+, for the same reason.
The SoClean 3+ cycle takes 90 minutes to complete. The cycle can be run immediately or delayed up to 8 hours. The SoClean 3+ Fresh Air cycle takes about 5 minutes to complete but does not reduce bacteria in the CPAP accessories.
No – hand-washing your CPAP equipment per manufacturer instructions removes dirt, oil, and other organic material. The SoClean 3+ is an adjunct to hand-washing that has demonstrated 99.9% bacterial reduction* in CPAP hoses and masks – providing you with fresh equipment after each use.
In most cases, yes. SoClean 3+ is built to connect with the vast majority of CPAP hoses that use the industry-standard 22mm cuff/collar—including most non-heated hoses. A small percentage of users may have compatibility differences—most often with smaller-diameter travel hoses and certain Philips DreamStation 1, DreamStation 2, and System One configurations–and we’re actively working on solutions to support these setups. Want to be 100% sure before you buy? Call 866-501-3705 and choose Option 9—our team will confirm your setup quickly.
The SoClean 3+ device is intended to be used as an adjunct to reduce bacterial populations on certain compatible home use CPAP mask and ventilation hoses after cleaning. An in vitro 3-log (99.9%) bacterial reduction by SoClean 3+ has been demonstrated for the following bacteria: Staphylococcus aureus (ATCC 6538), Klebsiella aerogenes (ATCC 13048), Staphylococcus haemolyticus (ATCC 29970), Escherichia coli (ATCC 11229), Staphylococcus hominis (ATCC 27844), Klebsiella pneumoniae (ATCC 4352), Pseudomonas aeruginosa (ATCC 15442), and Streptococcus pyogenes (ATCC 14289) after a complete processing cycle. Any correlation between in vitro results and clinical outcome has not been established. SoClean 3+ has been tested for use with ResMed Mirage™ FX (nasal mask), ResMed AirFit™ P10 (mask), ResMed ClimateLineAir™ (tubing), and ResMed SlimLine™ (tubing) for ResMed AirSense™ 10 CPAP device. The safe use of SoClean 3+ with any other respiratory devices or accessories has not been established.
Symbols can indicate many things, such as interruption of power, an open filter door, or other issues. Check the troubleshooting guide in the unit manual for more details. Still stumped? Leave the unit plugged in and contact SoClean Customer Care for assistance and troubleshooting.
No. Unplugging the SoClean 3+ will cause a 2-hour automatic safety lockout. Instead, leave the SoClean 3+ plugged into the outlet and contact SoClean Customer Care for assistance and troubleshooting.
