SoClean 2 Support

Soclean Support

A letter from SoClean's CEO regarding COVID-19

Do you need help setting up your SoClean 2? Our Customer Care team can help you out!  Call us Monday through Friday: 8:30am - 7:00pm est. at 866.501.3705. You can also send an email to info@soclean.com.

FAQs

The SoClean 2 is the fast, easy way to clean your sleep equipment. The SoClean 2 uses Activated Oxygen (ozone) in order to maintain your sleep equipment daily with no disassembly and no water.

The Neutralizing Pre-Wash can be used prior to the first use of your SoClean 2 or when introducing new sleep equipment to your system. You can also use the Pre-Wash to clean the parts of your sleep equipment regularly as recommended by the manufacturer. The Pre-Wash is a fragrance-free cleaning solution that neutralizes any pre-existing odors from detergents and removes any residue from the manufacturing process. You can find step-by-step instructions here.

The SoClean 2 runs a 7-minute cycle plus a 2 hour rest period. This ensures proper maintenance of the equipment and the rest period allows the Activated Oxygen (ozone) to convert back into regular oxygen.

Some users can smell Activated Oxygen (ozone) at extremely low levels and for these people it is not uncommon to smell ozone for a short period of time during and after running their SoClean 2. If it’s a very strong odor or you have noticed it getting stronger over time, please contact customer care at 866-501-3705 and we can help identify if there is an issue with your SoClean.

At this time the SoClean 2 is not covered by health insurance as it is considered a luxury item. SoClean 2 is eligible for FSA and HSA reimbursement, and you can use your FSA or HSA debit card on soclean.com, if all items in your cart are FSA/HSA-eligible. We also offer an installment loan option with monthly payments through Bread Financing, which you can learn more about here, as well as SoClean Easy Pay, which lets you spread your purchase over 4 easy credit card payments. More information about SoClean Easy Pay can be found here. If you have questions about either, you can contact customer care at 866-501-3705.

The SoClean 2 is an updated version of the original SoClean machine. The SoClean 2 uses the same cleaning process and connects to your equipment the same way as the original. The SoClean 1 is no longer available for purchase.

The SoClean 2 is easy to use. Once you make the one-time connection to your equipment, all you need to do is place your sleep equipment into the SoClean 2 Chamber, close the Lid and let the SoClean 2 do the rest. *Prior to first using your SoClean 2, we recommended using the pre-wash to clean your equipment of any facial oils or organic materials. If you would like additional information about setting up your SoClean, please contact customer care at 866-501-3705.

The SoClean 2 connects to all popular sleep equipment and some do require an adapter. If you have any questions about your particular sleep equipment, please contact customer care at 866-501-3705.

You can reset the display screen by holding down the hourglass button and manual button together until you see a smiley face icon appear on the display screen. When you see the smiley face icon, the message has been cleared and reset.

Yes. Please call us at (866) 501-3705.

If you are not satisfied with your purchase, please contact customer care at 866-501-3705. A representative will be available to assist you Monday through Friday, 8:30am–6:30pm EST.

If you don't have the correct adapter or are having trouble installing your adapter, please contact our Customer Care team at 866-501-3705, Monday through Friday, 8:30-6:30:00pm EST, and we will be happy to help you.

Philips FAQs

Philips users should resume use of their sleep equipment once Philips has replaced the sound abatement foam with a new material in their machines, as Philips stated in its recall notification.

This recall is a result of a problem with the sound abatement foam Philips chose to use in specific identified products in their Sleep and Respiratory Care portfolio. While it was suggested the foam degradation may be exacerbated by using an ozone cleaner, almost 90% of the products that are being recalled have no connection to an ozone cleaning device.

Philips has not established a definitive cause of the foam degradation in its products, but it has implied several possible factors that it believes may have contributed to the damage, including high heat and high humidity. Almost all the machines affected by this recall have no connection to an ozone-related cleaning device.

Philips listed several potential factors that could have affected the sound abatement foam in their products, such as high heat, high humidity and the use of ozone. A singular cause has not yet been determined. SoClean remains confident in its product and encourages users to continue the use of their SoClean machines with the appropriate sleep equipment. Philips users should resume use once Philips has resolved their foam issue.

If your Philips device was one of the products recalled and you have questions regarding your safety, please read this fact sheet, or visit the Philips website at: Sleep and respiratory care update | Philips..

SoClean remains confident in its product and encourages users to continue the use of their SoClean machines with the appropriate sleep equipment. Philips users may resume use once Philips has replaced the sound abatement foam with a new material in their machines, as Philips stated in its recall notification.

Philips has not established a definitive cause of the foam degradation in its products, but it has implied several possible factors that it thinks may have contributed to the damage, including high heat and high humidity. Almost all the machines affected by this recall have no connection to an ozone-related cleaning device.

Need a little extra help?

We are here for you! Call us at 866-501-3705 or use the contact button to send us an email.

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