SoClean Air Purifier Support

SoClean Air Purifier

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Air Purifier+ FAQs

The SoClean Air Purifier includes: The Core Unit, Mini Stand, Core Filter, Pre-Filter, (all pre-installed), and AC Adapter. The SoClean Air Purifier+ includes: The Core Unit, Main Stand, Mini Stand, Core Filter, Pre-Filters (2), Carbon Filters (2), AC Adapter, Lithium ION Smart Batteries (2) and Remote Control.

Yes! You can purchase the Main Stand, Carbon Filter, Lithium ION Smart Batteries and Remote Control here or by calling Customer Care at 1-866-501-3705.

When the SoClean Air Purifier+ is properly operating, the Core will beep when turned on, the main panel will light up (if not on night mode), and you will hear the fan.

The Carbon filter, made from granulated activated carbon, is where VOCs, such as formaldehyde, toluene, and D-limonene are adsorbed and filtered out of the air.

The SoClean Air Purifier+ is up to 3,000 times more efficient than HEPA standards and captures particles down to 10 nanometers—from pollutants to allergens.

No, the SoClean Air Purifier+ filters should not be cleaned or washed for re-use.

Place the SoClean Air Purifier+ on a flat, stable surface (e.g. floor, table, dresser) in the stand or on its side so as not to cover the intake at the bottom of the Core. You can position it close to where you or other occupants will be located in the room. Many users place it next to their bed, on their desk or on a table near their baby’s crib. Because it is portable and can last up to 24 hours on battery power, you can move it wherever you go.

The SoClean Air Purifier+ is intended for small rooms and personal space. Ideal uses are the bedroom, baby nursery, home office, or work cubicle. The portability of the SoClean Air Purifier+ allows for the unit to be placed in close proximity to the user or the source of the air contaminants, regardless of the room size or configuration.

The SoClean Air Purifier+ is covered by a two-year manufacturer warranty.

The remote can be used as far away as 75 feet, through walls and ceilings/floors.

While the battery life is dependent on hours/frequency of use and fan speed, the average expected life of the Celios Lithium Ion Smart Batteries is two years. Replacement batteries are available for purchase here.

The SoClean Air Purifier+ carries a 30 Day Risk Free Trial. If you are not completely satisfied with your purchase, contact SoClean Inc. within 30 days of the date of purchase to obtain a return authorization (RMA) number and pre-paid shipping label. Call our toll-free customer service number at (866) 501-3705. IMPORTANT: We are unable to credit a refund to your account without an RMA number. Once the product has been received back at SoClean Inc., a credit will be issued. Please keep all receipts and delivery notices on file for reference. Allow up to two billing cycles for the credit to appear on your credit card statement.

Clean Air Delivery Rate (CADR) is a testing standard developed by the Association of American Home Appliance Manufacturers in the 1980s. This test is run for only 20 minutes and measures the efficiency of removing large particles, specifically dust, pollen and smoke. Many premium air purifiers do not subscribe to this test, as it favors air purifiers which circulate air quickly to remove only large pollutants and does not test performance over a longer time period. As leading independent test laboratories have shown, the most effective air purifiers are the ones that can remove large and ultra-fine particles (which are the most harmful) and maintain their performance over time (not just 20 minutes). For this reason, we do not subscribe to the CADR ratings and, instead, provide results of independent testing of the SoClean Air Purifier+ that shows its unmatched air purification performance.

The Core unit without a stand measures 8 X 11 X 2.625; the Core with Main Stand measures 14.125 X 5.75 X 10.5; the Core with Mini Stand measures 12.375 X 4 X 9.5

Yes! The SoClean Air Purifier removes large air pollution particles including dust mites, pollen, mold spores and captures ultrafine particulates down to 10 nanometers in size - the same as the SoClean Air Purifier+. The SoClean Air Purifier will also filter VOCs and neutralize other odors with the optional Main Stand and Carbon filter, available by calling Customer Care at 1-866-501-3705.

The SoClean Air Purifier+ operates using a 3-stage filtration process and airtight assembly ensuring only the cleanest air is released. This makes the SoClean Air Purifier+ 99.9999% effective in filtering out particles down to the smallest ultrafine size range, exceeding HEPA filtration performance.

The SoClean Air Purifier+ captures up to 99.99999% of viruses and bacteria.

If the SoClean Air Purifier+ will be powered for an extended period of time from a wall outlet, removing the Lithium Ion Smart Batteries is an option.

The SoClean Air Purifier+ uses a 3-stage filtration process as follows: the Carbon Filter, the Pre Filter, and the Core Filter. The Carbon Filter adsorbs volatile organic compounds (VOCs). The Pre Filter captures large particulates. The Core Filter captures ultra-fine particulates. The Pre Filter and Carbon Filter should be changed every 4 months based on normal use (12 hours/day), while the Core Filter should be changed every 8 months under normal use. The SoClean Air Purifier+ LED panel will display an alert when the filters are due to be changed. Replacement filters are available here.

Yes, the SoClean Air Purifier+ used filters are safe to handle.

The SoClean Air Purifier+ operates at four fan speeds, so you can adjust the power to best meet your needs. Speed 1 is ideal for desk-side use or other quiet settings. Speed 2 is the perfect white noise level for sleep. Use speed 3 for aggressive cleaning. Speed 4 provides the most powerful air purification.

HEPA filter technology has been around for over 50 years and its standard is limited to 99.97% efficiency for pollutants 300 nanometers or larger. The SoClean Air Purifier+ Core Filter has been proven in leading independent testing laboratory studies to achieve 99.9999% efficiency for pollutants down to 10 nanometers. That means the SoClean Air Purifier+ is 3,000 times more efficient than HEPA filter standards and captures particles up to 30 times smaller.

First, install the two AAA batteries into the remote. With the SoClean Air Purifier+ powered on, hold down the Core’s power button for 6 seconds. The device will beep and its power button will begin to flash, indicating that it has entered Bluetooth pairing mode. While the Core is in pairing mode, turn on the remote by pressing its power button. The light on the remote will flash briefly, indicating that it has also entered Bluetooth pairing mode. After a few seconds, both the Core power button and the remote light will stop flashing. The two are now paired.

The SoClean Air Purifier+ may be used in a bathroom. However, it is not recommended to use during a shower/bath or when the room is steamy.

Yes, it will still filter particulates and micro-particulates, but it will not remove VOCs/odors without the carbon filter.

At this time, the SoClean Air Purifier+ is only available for shipment within the United States.

The power requirements of the SoClean Air Purifier+ are the following: DC input 15V, 4A; Power brick 100-240V, 50-60Hz, 1.5A

You can adjust the SoClean Air Purifier+ fan speed to best meet your needs. To select the fan speed you desire, lightly press the fan speed button on the control panel or Remote Control. The 4 fan speed settings allow you to either increase or decrease the rate of airflow while maintaining the purity of the air generated by the device at every speed. Fan speeds are louder on the highest fan speed settings 3 & 4. Use speeds 3 & 4 in unoccupied rooms for the fastest airflow possible and for a quick “scrub” of the air when, for example, you wish to remove odors after cooking. Once the scrub is completed, a consistent use at fan speed 1 & 2 is perfect for everyday use. Use Fan speeds 1 & 2 while you’re in the room for pure air generated as quietly as possible. The SoClean Air Purifier+ will continue to capture particles at the same efficiency regardless of the fan speed. The fan speed only decreases the amount of time needed for an initial clean of the air, but for continued use and maintenance of the air in your room, the lower fan speeds are preferred.


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Video Title:SoClean 3-Stage Air Purifier - How it Works
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Video Title:SoClean 3-Stage Air Purifier Setup Guide
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Video Title:SoClean 3-Stage Air Purifier Filter Replacement

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