If you have any questions, concerns, or suggestions, please feel free to send us an email info@soclean.com or give us a call 866-501-3705. We're here Monday through Friday, 8:30 - 5:00pm EST to assist.
Support Tools
Frequently Asked Questions
Initial production batches are shipping now - reserve your SoClean 3+ commitment-free by entering your email here.
No - the SoClean 3+ is an over-the-counter device and does not require a prescription. Units may be reserved or purchased at soclean.com.
Yes, the SoClean 3+ does have a 30-day money-back guarantee. Full details are available in our standard Terms and Conditions.
SoClean 3+ is FSA/HSA-eligible, but is not covered by health insurance or Medicare at this time.
To reorder supplies, visit SoClean.com. Please note: Your SoClean 3+ device has been designed to work only with authentic SoClean 3+ Filters. Learn more about SoClean 3+ Filter replacements here.
No, SoClean 3+ filters will NOT work in the previous model SoClean 3. The filters are electronically coded to only work with the SoClean 3+. Likewise, SoClean 3 filters will not work in the SoClean 3+, for the same reason.
The SoClean 3+ cycle takes 90 minutes to complete. The cycle can be run immediately or delayed up to 8 hours. The SoClean 3+ Fresh Air cycle takes about 5 minutes to complete, but does not reduce bacteria in the CPAP accessories.
No – hand-washing your CPAP equipment per manufacturer instructions removes dirt, oil, and other organic material. The SoClean 3+ is an adjunct to hand-washing that has demonstrated 99.9% bacterial reduction* in CPAP hoses and masks – providing you with fresh equipment after each use.
While most CPAP hoses and masks will connect to the SoClean 3+, it is currently established for use with the ResMed Mirage FX (nasal mask), ResMed ClimateLine Air (tubing), and SlimLine tubing for the ResMed AirSense 10.** The safe use of SoClean 3+ with any other respiratory devices or accessories has not been established. If you have any questions about your specific sleep equipment, please contact Customer Care at 866-501-3705.
Beware of Counterfeit Parts
Beware of lookalike or counterfeit filters or wicks that may potentially damage your SoClean machine and void the warranty. Your SoClean 3+ device has been designed to work only with authentic SoClean 3+ filters and wicks. You will not be able to operate our SoClean system with an inauthentic filter. You can buy replacement parts at SoClean.com.
Reseller Information
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(888) 277-2499
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(603) 371-3200
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1 Vose Farm Road, Peterborough, NH 03458, United States
Looking to become an authorized reseller? Fill out the inquiry form.