SoClean 2 Support
Do you need help setting up your SoClean 2? Our Customer Care team can help you out! Call us Monday through Friday: 8:30am - 5:00pm est. at 866.501.3705. You can also send an email to info@soclean.com.
Filter Kit FAQ
Initial production batches are shipping now - reserve your SoClean 3+ with a deposit here.
The vast majority of SoClean 2 and SoClean 3 units in the field exceed five years of age, beyond their useful-life expectation. We are working to transition all of our customers to the SoClean 3+.
We only recommend using genuine SoClean filters. We do not recommend using a filter beyond its stated life of 6 months..
No, the SoClean product should not be operated without a filter.
We recommend that you continue to follow the hose/mask manufacturer cleaning instructions.
We only recommend using genuine SoClean filters. We do not recommend using a filter beyond its stated life of 6 months.
The SoClean can be used with a genuine SoClean filter that has not passed its 2 year shelf life. The box label will indicate the shelf life. 

FAQ
Wash and clean your hose and mask regularly as recommended by the manufacturer. Use mild, unscented soap and warm, drinking-quality water.
The SoClean 2 runs a 7-minute cycle plus a 2 hour rest period. This ensures proper maintenance of the equipment and the rest period allows the Activated Oxygen (ozone) to convert back into regular oxygen.
When operating your SoClean 2 per the instructions for use, if there is a noticeable scent of ozone or other unfamiliar odor or you experience headache, cough or shortness of breath, leave the room for 4 hours. Contact SoClean Customer Care before running your machine again.
The SoClean 2 connects to most popular sleep equipment hoses using the Hose & Mask Adapter. If you have any questions about your particular sleep equipment, please contact customer care at 866-501-3705.
You can reset the display screen by holding down the hourglass button and manual button together until you see a smiley face icon appear on the display screen. When you see the smiley face icon, the message has been cleared and reset. Learn more about SoClean 2 Filter replacements (including how to reset your machine) here.
Videos
Video Title:Changing the Cartridge Filter
Video Title:Soclean 2 Timer and Notifications
Video Title:Setting Up Your Soclean 2 Hose & Mask Adapter
Need a little extra help?
We are here for you! Call us at 866-501-3705 or use the contact button to send us an email.