SoClean 2 Support

 

Do you need help setting up your SoClean 2? Our Customer Care team can help you out! Call us Monday through Friday: 8:30am - 5:00pm est. at 866.501.3705. You can also send an email to info@soclean.com.

Filter Kit FAQ

Initial production batches are shipping now - reserve your SoClean 3+ with a deposit here.

The vast majority of SoClean 2 and SoClean 3 units in the field exceed five years of age, beyond their useful-life expectation. We are working to transition all of our customers to the SoClean 3+.

We only recommend using genuine SoClean filters. We do not recommend using a filter beyond its stated life of 6 months..

No, the SoClean product should not be operated without a filter.

We recommend that you continue to follow the hose/mask manufacturer cleaning instructions.

We only recommend using genuine SoClean filters. We do not recommend using a filter beyond its stated life of 6 months.

The SoClean can be used with a genuine SoClean filter that has not passed its 2 year shelf life. The box label will indicate the shelf life. SoClean 2 Filter Kit box labelSoClean 3 Filter Kit box label

FAQ

Wash and clean your hose and mask regularly as recommended by the manufacturer. Use mild, unscented soap and warm, drinking-quality water.

The SoClean 2 runs a 7-minute cycle plus a 2 hour rest period. This ensures proper maintenance of the equipment and the rest period allows the Activated Oxygen (ozone) to convert back into regular oxygen.

When operating your SoClean 2 per the instructions for use, if there is a noticeable scent of ozone or other unfamiliar odor or you experience headache, cough or shortness of breath, leave the room for 4 hours. Contact SoClean Customer Care before running your machine again.

The SoClean 2 connects to most popular sleep equipment hoses using the Hose & Mask Adapter. If you have any questions about your particular sleep equipment, please contact customer care at 866-501-3705.

You can reset the display screen by holding down the hourglass button and manual button together until you see a smiley face icon appear on the display screen. When you see the smiley face icon, the message has been cleared and reset. Learn more about SoClean 2 Filter replacements (including how to reset your machine) here.

Videos

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Video Title:Changing the Cartridge Filter
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Video Title:Soclean 2 Timer and Notifications
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Video Title:Setting Up Your Soclean 2 Hose & Mask Adapter

Need a little extra help?

We are here for you! Call us at 866-501-3705 or use the contact button to send us an email.

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