SoClean 2 Support

Do you need help setting up your SoClean 2? Our Customer Care team can help you out! Call us Monday through Friday: 8:30am - 5:00pm est. at 866.501.3705. You can also send an email to info@soclean.com.

SoClean 2 Frequently Asked Questions

Yes, SoClean 3+ is now in-stock. Try it for 30 days with our money-back guaranee & enjoy free shipping. Learn more here.

The vast majority of SoClean 2 and SoClean 3 units in the field exceed five years of age, beyond their useful-life expectation. We are working to transition all of our customers to the SoClean 3+.

We only recommend using genuine SoClean filters. We do not recommend using a filter beyond its stated life of 6 months.

We only recommend using genuine SoClean filters. We do not recommend using a filter beyond its stated life of 6 months.

The SoClean can be used with a genuine SoClean filter that has not passed its 2 year shelf life. The box label will indicate the shelf life. SoClean 2 Filter Kit box labelSoClean 3 Filter Kit box label

No, the SoClean product should not be operated without a filter.

Wash and clean your hose and mask regularly as recommended by the manufacturer. Use mild, unscented soap and warm, drinking-quality water.

The SoClean 2 connects to most popular sleep equipment hoses using the Hose & Mask Adapter. If you have any questions about your particular sleep equipment, please contact customer care at 866-501-3705.

The SoClean 2 runs a 7-minute cycle plus a 2 hour rest period. This ensures proper maintenance of the equipment and the rest period allows the Activated Oxygen (ozone) to convert back into regular oxygen.

You can reset the display screen by holding down the hourglass button and manual button together until you see a smiley face icon appear on the display screen. When you see the smiley face icon, the message has been cleared and reset. Learn more about SoClean 2 Filter replacements (including how to reset your machine) here.

When operating your SoClean 2 per the instructions for use, if there is a noticeable scent of ozone or other unfamiliar odor or you experience headache, cough or shortness of breath, leave the room for 4 hours. Contact SoClean Customer Care before running your machine again.

Videos

Changing the Cartridge Filter

Changing the Cartridge Filter

Soclean 2 Timer and Notifications

Soclean 2 Timer and Notifications

Setting Up Your Soclean 2 Hose & Mask Adapter

Setting Up Your Soclean 2 Hose & Mask Adapter