Resmed Service Information
ResMed has recently raised concerns about the use of ozone devices with ResMed CPAP AirSense™ 10 devices, indicating that increased motor noise is the result of using ozone devices in conjunction with the ResMed AirSense™ 10. SoClean stands by its product and is so confident with its performance that we are issuing a warranty Policy to cover AirSense™ 10 devices—in response to claims of increased motor noise when used with a SoClean device—as long as the ResMed device is still within the two-year warranty period, plus one additional year (the “Policy Coverage Period”). The details of that Policy are below.
Simply put, we want to make it clear to our resellers and SoClean customers that using a SoClean device will result in no practical change to your two-year warranty on your AirSense™ 10. Effective May 1st, 2020, for ResMed AirSense™ 10 units, if a ResMed customer is no longer able to submit a warranty claim for increased noise due to use in conjunction with a SoClean device, SoClean will cover the costs of repair. Shop Now for a SoClean 3.
SoClean Support Policy for AirSense 10 (for Consumers)
SoClean Support Policy for AirSense 10 (for DMEs)
For a service center near you, see our current list here.