Service

ResMed has recently raised concerns about the use of ozone devices with ResMed CPAP AirSense™ 10 devices, indicating that increased motor noise is the result of using ozone devices with the ResMed AirSense™ 10 device. SoClean stands by its product and are so confident with its performance that we are issuing a warranty Policy to cover AirSense™ 10 devices for claims of increased motor noise when used with a SoClean device, as long as the ResMed device is still within the two year warranty period.  The details of that Policy are below. Simply put, we want to make it clear to our resellers and SoClean customers that using a SoClean device will result in no practical change to your two year warranty on your AirSense™ 10. Effective May 1st, 2020, for ResMed AirSense™ 10 units, if a ResMed customer is no longer able to submit a warranty claim for increased noise due to use with a SoClean device, SoClean will cover the costs of repair.

 

SoClean Support Policy for AirSense 10 (for Consumers)

 

SoClean Support Policy for AirSense 10 (for DMEs)

 

SoClean Approved Service Center:

SoClean Service

1 Vose Farm Rd.

Peterborough, NH 03458

 

More service location information coming soon.