SoClean FAQ

Basic Questions

1. Will health insurance cover the SoClean?
At this time the SoClean 2 machine is not covered under health insurance.

2. Can an HSA or FSA account be used?
Yes, you can use your HSA or FSA account. The eligible product list number is: #9274

3. Will the SoClean work with my equipment?
The SoClean will work with most equipment.

4. Are there supplies that have to be changed with SoClean?
Yes, every six months of normal use, the filter and check valve need to be changed. The filter and check valve come together in a kit and can be ordered here.


SoClean 2 Cleaner

1. Can I keep the SoClean permanently attached to my equipment, or should I detach the SoClean each night?
You should not have to disconnect anything – that is the wonderful thing about the SoClean. Once you have it set up, you can leave it.

2. Can I position the SoClean on a shelf below my equipment, or does it need to be level?
Preferably the SoClean 2 cleaner should be level with your equipment so the flow is easier, but you can put it on a shelf below your equipment. You will have enough hose length. If you do put it below your equipment unit, we ask that you periodically look at the check valve assembly to make sure there is no water in the clear tube, as this can harm you SoClean unit. If you do see water, you should replace the check valve assembly.

3. Can I insert the small tube under water during cleaning? Or is the reservoir supposed to be dry during cleaning?
If you have water in your reservoir, the tube needs to be submerged in order to get the SoClean 2 to clean the water. However, you can also run the SoClean without water in the reservoir.

4. Does the small hose that goes into my water chamber affect my equipment air pressure or act like a leak?
The small hose would have a minimal effect (if any) on your equipment air pressure. In rare cases, if you have certain equipment, a heated hose adapter may be required to ensure proper pressure. The small hose does not act like a leak.

5. How long will the SoClean machine last?
We warranty the SoClean for two years. However, in our testing we simulated running the machine for over 5 years and experienced no issues.

6. Do I need to replace any SoClean parts?
Yes. Once every six months or so (depending on run times), the check valve and the filter need to be replaced. These items are sold together in a kit; the machine is programmed to tell you when these are needed.

7. Can I use the SoClean 2 Cleaner with more than one set of equipment?
The SoClean is designed to stay connected to one set of equipment. You can clean two sets of equipment; however, you will need to disconnect and reconnect each time. This would be extremely cumbersome and not recommended.

8. Can I use the SoClean to clean anything other than my equipment?
We reccomend only cleaning your equipment.

9. When using SoClean, how often should I replace my equipment?
The SoClean 2 is designed to keep your equipment free from contaminants. The SoClean is not designed to extend the life of your equipment or accessories. NOTE: SoClean recommends that equipment patients adhere closely to the recommended replacement schedule of their equipment as set forth by their doctor, insurance company, and DME. Deviating from the recommended replacement schedule of a patients equipment can and will cause problems with a patient benefiting from effective, compliant equipment therapy.

Why do we say this? Please note a quote from SoundOxygen… “Some people will go through cushions or nose pillows faster regardless of how often or thoroughly they clean them due to the fact that their face produces more oils than others. On the other hand, if someone washes their cushion daily it may “last” for several months. Just because it lasts, doesn’t mean it shouldn’t be replaced though. Running shoes are a good analogy for equipment supplies. One runner runs outdoors, on a trail that is dirty. The other runs on a treadmill. The first runner’s shoes will get dirty in one day, he may wash them and they will become clean but they are still essentially new in their ability provide support and cushioning. However, treadmill runner can run for several years before his shoes begin to look dirty. Yet, their ability to provide support and cushioning is gone even though the shoe looks clean. As time passes, the trail runner can easily know he needs new shoes just by looking. Yet the treadmill runner just needs to try on a pair to fully realize that his shoes are worn out even though they look new. Your equipment mask can be the same way. Just because it looks clean and keeps a seal doesn’t mean that it doesn’t need to be replaced.”

Please note another quote. This time from equipment Supply USA… “Many equipment users don’t realize that most of the supplies associated with sleep therapy are designed to be disposable. Masks, tubing, filters, and head gear are not designed to last extreme amounts of time, and using them past their recommended life span can actually jeopardize your equipment therapy. Delicate silicone mask cushions can develop leaks, clogged filters can allow dust and pollen to be delivered into your airway, and over-stretched headgear can require extreme tightening, causing pressure point pain.” For guidelines on when to order your equipment, please see the table below for Medicare’s schedule or call your insurance company to see when you would be eligible for new supplies. (Many insurance companies follow Medicare’s resupply schedule) p>


SoClean — How to Use

1. When and why do you need the neutralizing pre-wash?
The neutralizing pre-wash is intended to use prior to the first use of your SoClean or when introducing new equipment to your equipment cleaning system to wash your equipment mask, hose and reservoir. The pre-wash is a fragrance-free hypoallergenic cleaning solution. The pre-wash neutralizes any pre-existing odors from detergents, and removes any residue from the manufacturing process.

2. How do I use the pre-wash?
The neutralizing pre-wash we send is just fragrance-free dish soap. You should use the pre-wash in the same way that you would use dish soap to wash your equipment reservoir, hose and mask.

3. Will the SoClean equipment cleaner work with my heated humidifier?
Yes, there should be no problem with a heated humidifier, which is standard on most equipment machines.

4. Can I still use the SoClean if I do not use a humidifier?
Yes, the SoClean works with or without out a humidifier. If you do not use a humidifier, the SoClean will clean the equipment hose, mask, and headgear.

5. Should I use distilled water to clean my equipment, as my equipment manufacturer suggests? Or can I use tap water?
Distilled water should be used to clean your equipment, as there are sediment and minerals in the tap water.

6. Will the SoClean work with my heated hose?
Yes, but you will need a heated hose adapter.

7. How long does the SoClean need to run?
We recommend you run the SoClean 2 Cleaner between 5-10 minutes each day. It comes preset at 7 minutes. If you are running your equipment machine dry (with no water in the humidifier or no humidifier), then you can cut the time down to between 3-5 minutes. If you are experiencing the smell of oxidation, you may increase cleaning time to 12 minutes for a few weeks.

8. What size mask fits in the SoClean?
The SoClean chamber has a 5” X 5” opening and is 7” deep. Any equipment mask under that size will fit.

9. Can I stop washing my equipment if I am using the SoClean?
Your equipment is completely cleaned every time you use the SoClean. However, the SoClean will not remove facial oils or dust or other foreign materials. You should hand wash your equipment with the pre-wash solutions every 5-6 weeks.

10. Does the SoClean get rid of facial oils on my mask?
The SoClean will inhibit facial oil build-up, but it will not remove the oils. Although the SoClean will clean and kill any germs, bacteria or other pathogens on your mask, some inert residue can be left behind. You may need to wipe off your mask from time to time, or even use the pre-wash provided.

11. If I wash my equipment mask before putting it into the SoClean, does it have to be completely dry?
It is better to run the SoClean when your equipment mask is completely dry.

12. Is it better to refill the reservoir before or after the SoClean runs? Does it make a difference?
You can refill your reservoir before or after use with the SoClean – it does not really make a difference.

13. Will I still need to replace the water in my equipment reservoir while using the SoClean? Or should I just add water as needed?
It really is a personal decision; however, you can be assured that each time you run the SoClean, you are cleaning the water in the humidifier.

14. There is an oily residue on my mask.
It is probably oily residue as addressed above. The mask should be fine after cleaning.




1. The SoClean machine is displaying "hose not present" notification.
There are two main causes for this message to be displayed, the first cause may be that the side slot plug on the opposite side of where your equipment hose fits into the SoClean has fallen out. The SoClean will not run unless that side slot plug is in place. The second cause could be that you equipment hose diameter is not thick enough that when the lid is closed on the SoClean 2 Cleaner to engage the switch, in this case you will need an acrylic sleeve to thicken the diameter of the equipment hose.

2. The SoClean is displaying flashing lights and "time to order" message.
This message indicates that it is time to change your SoClean filter and check valve – it will come on after about six months of normal use. After changing the filter and check valve, please hold down the hourglass button and manual button together until you see a smiley face icon appear on the display screen. When you see the smiley face icon, the message has been cleared and reset.

3. There is a strong odor after using my SoClean.
Sometimes you may experience a strong odor after running the SoClean for the first time. This is a byproduct of the old detergents or materials that may have been used to clean your equipment in the past, such as vinegar or scented soaps. It may also occur when a new piece of equipment is introduced to the SoClean for the first time. The odor will decrease with time. To help the odor go away faster, you may increase the cleaning time up to 12 minutes for a few weeks and then decrease the time back to 7 minutes. You can also run your equipment for 10 minutes before using. These steps will help the odor to decrease quicker.