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SoClean 2 Go Support


FAQs


The SoClean 2 Go is the world’s first portable CPAP sanitizing device featuring the same proven sanitizing process as the trusted SoClean, the SoClean 2 Go is the perfect travel companion for any CPAP user – whether you work in the transportation industry or simply spend a lot of time away from home.


Not at all. Three simple steps, and you’re ready to go:
1. Make the easy one-time connection to your CPAP equipment.
2. Place your mask in the SoClean 2 Go sanitizing bag.
3. Press the button.


The SoClean 2 Go generates and pumps activated oxygen through your reservoir, hose, and mask. This activated oxygen eradicates any bacteria, mold, virus, or fungus it comes in contact with.


Activated oxygen is formed when a third atom of oxygen (O) is added to the molecular oxygen we breathe (O2) forming a new molecule (O3). This new molecule of activated oxygen (also known as ozone) has the amazing ability to destroy organisms such as bacteria and viruses through oxidation. While activated oxygen is very powerful, it also has a very short life cycle. After it’s generated, it reverts back into the oxygen we breathe in about 2 hours.


While some might mistakenly refer to ozone as smog, the two are distinctly different. Unlike pure ozone, smog contains a mixture of various toxic hydrocarbons that have no beneficial characteristics.


No. The activated oxygen generated by the SoClean is kept within the closed loop of your CPAP equipment and the secure chamber of the SoClean device. Any released during the sanitizing process passes through an output filter that reverts it back into the oxygen we breathe.


Activated oxygen is used extensively in Europe as a sanitizer. In the US, activated oxygen is used in many municipal water purifacation operations. It’s also used to treat produce and grain, to discourage mold growth. Homes subject to smoke damage often make use of activated oxygen to remove hard to eliminate odors. The hotel industry and hospitals also use it to sanitize on a whole-room scale.


Prior to the first use of your SoClean 2 Go, wash your mask, hose, and reservoir using the Neutralizing Pre-Wash. This is done only before your first use, or when you introduce new equipment to you CPAP system. Use about 1/4 of the included 1 oz bottle of pre-wash with water, in the same way you would use dish soap, to clean your equipment. A quarter of the bottle is approximately two capfuls.


The SoClean 2 Go sanitizing bag allows for nearly every mask style, from nasal pillow to full-face. In the rare event that your mask does not fit inside the SoClean bag, Better Rest Solutions offers a 30 day money-back satisfaction guarantee.


Yes. If you have a heated hose powered by your PAP machine (such a heated hose on the ResMed S9, Philips Respironics System One 60 Series, Fisher & Paykel 600 series or Fisher & Paykel Icon) you will need a special adapter. If your heated hose is externally powered, you do not need any adapter.


The SoClean 2 Go is preset to turn off after a 7-minute sanitizing cycle. After this cycle, it is recommended that the mask be left in the mask bag for another 2 hours to achieve maximum sanitizing.


The SoClean check valve assembly and filter cartridge should be replaced every 6 months.


A strong scent can occur if your equipment has not been treated with the Neutralizing Pre-Wash included with your system. If you still feel that the scent is too much, you can opt to run the treatment every other day.


Generally speaking, the materials used in CPAP components and accessories (such as polycarbonate and acrylic) are compatible with ozone. However, activated oxygen will oxidize some materials like nylon and latex, causing deterioration. Nylon and latex are not usually present in CPAP equipment. If you have any doubt, please check with the manufacturer of your equipment.


Yes. Please call us at (866) 501-3705.


Not at this time. SoClean is not covered by insurance, Medicare, or flexible spending accounts.


If you are not satisfied with your purchase, please contact customer service at (866) 501-3705. A representative will be available to assist you Monday through Friday, 8:30am–5pm EST.


The SoClean 2 is recommended for home use and the SoClean 2 Go is more suited for travel. The SoClean 2 Go is fully battery operated whereas the SoClean 2 will need a power outet. For more information, take a look at the SoClean Features Comparison page.

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